During this unprecedented time where safety and cleanliness is of the utmost importance, we are no longer accepting returns or exchanges on open shipped products that have left our controlled environment. This precaution has been put in place to ensure the safety of all our customers. Should you have more questions in regard to this precaution please reach out to our customer service team at email@example.com and we will work with you to get you answers or the best possible solution to any concerns.
When you buy directly from us, we want you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you’re less than 100% satisfied, you may return or exchange any item(s) provided they are unopened and unused within 14 days after receipt of your purchase. We want to make it right for you, as quickly and easily as possible. Consider keeping the product as a gift and we will do what we can to allocate the correct item for you. Please contact customer service team member if your order is unsatisfactory or doesn’t suit your needs.
Please allow some time for us to receive and process your return. Original shipping and handling fees are non refundable (we can work with you on that if necessary). We will credit or refund the value of the items returned and any taxes you were charged. Please contact Customer Service for more information regarding our return policies.
- As soon as we receive your return we will refund the original form of payment for online and phone purchases. Credit card refunds should appear within 5 to 10 business days on your online statement after they are processed.
If we made an error on your order, or if your product is defective, please call or email firstname.lastname@example.org 570-618-3555 Or Click to Call